Customer Service

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Customer satisfaction is a top priority.

Our quality system impacts all aspects of our service to customers and includes:

Automatic acknowledgment of customer order by immediate return fax.

Fast delivery and rapid order turnaround with the aim to deliver next day wherever possible. Most orders are delivered within 3 days of placement.

Liaison with customers to determine and fulfill specific requirements with regard to product information, package size, labeling and logistics.

We operate an MSN Messenger service, enabling direct communication at any time of the working day.

Various types of marketing material are available to aid sales. This takes the form of point-of-sale, posters, stickers, web advertising, all of which can be tailored to suit customers requirements.

Regular updates of product information is available by email and mail-shots, bringing customer awareness of new lines, product modifications and price adjustments.

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